Privacy Policy
Effective Date: September 27, 2025
1. Introduction
Welcome to ThreadLabs ("Company," "we," "us," or "our"). We provide a managed manufacturing concierge service for apparel brands through our website, threadlbs.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and use our services. We are based in California, United States.
By using our Site, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our Site.
Information You Provide Directly:
- Production Brief & Quote Requests: When you request a quote, you provide us with information necessary to facilitate your production run. This includes your name, email address, company information, and project details such as technical specifications, budget goals, brand priorities, timelines, designs, and tech packs.
- Communications: When you contact us at rylanjim@usc.edu or through other means, we collect the information you provide in your communications.
Information We Collect Automatically:
- Log and Usage Data: Like most websites, we may collect information that your browser sends whenever you visit our Site. This may include your computer's Internet Protocol (IP) address, browser type, pages visited, and other standard web log information.
- Cookies: We may use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Our Services: To match your project with vetted factory partners, manage the sampling and production process, secure pricing, and provide you with a private project workspace for tracking.
- To Communicate With You: To respond to your inquiries, provide quotes, send weekly project updates, and manage factory communications on your behalf.
- To Improve Our Site: To understand how our users interact with our Site so we can improve the user experience.
- For Legal and Security Purposes: To comply with legal obligations and protect the security and integrity of our Site and services.
4. How We Share Your Information
We do not sell your personal information. We only share your information in the following circumstances:
- With Manufacturing Partners: To obtain quotes and facilitate production, we share your project brief, including designs and technical specifications, with potential factory partners. We do this on a need-to-know basis.
- With Service Providers: We may share information with third-party vendors and service providers who perform services for us (e.g., website hosting).
- With Your Stakeholders: Our service provides you with a secure, shareable project link to keep your team and stakeholders aligned. You are in control of who you share this link with.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.
5. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights regarding your personal information:
- Right to Know/Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
- Right to Delete: You have the right to request the deletion of your personal information.
- Right to Correct: You have the right to request the correction of inaccurate personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
To exercise these rights, please contact us at rylanjim@usc.edu. We will verify your request using the information associated with your account.
6. Data Security and Retention
We use commercially reasonable measures to protect your information from unauthorized access or disclosure. However, no method of transmission over the Internet is 100% secure. We will retain your information for as long as necessary to provide you with our services, comply with our legal obligations, and resolve disputes.
7. Children's Privacy
Our service is not intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from children.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at: